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Support & FAQ
Quick help and answers to frequently asked questions.
How to Generate a HAR File in ChromeGenerate and share the HAR file with Zapfloor's CS team to help us analyse the issue and find the solution.
How to disable certain emails for operators via mail subscriptionsManage the mails you receive as an operator user in Zapfloor
How to delete cookies in ChromeWhen you use a website often, it helps to login regularly or even delete your cookies. Here's how to do it.
What if: Contract document looks weirdYou've create a contract but the contract document doesn't look right. What happened? We'll help you trouble shoot.
Why are credits or charges not added to a meeting?A case of customers having credits or free hours left, but still there are paid orders created for their reservations. Let's investigate.
How to set prices for desk bookings, offices and meeting roomsWhen you set up services in zapfloor, you'll need to define a price also. Here's what we've learnt about smart pricing.
What if you want to charge a meeting and cancel itLet us guide you through the steps of deleting a meeting from the calendar, but still charge it to your customer.
What if you want to manage post and packages in zapfloorMail, post, packages - your tenants are busy and so are you. Here's how to use zapfloor to manage incoming snail mail.
How to delete a (test) incidentYou can test reporting incidents and delete the created tests afterwards. Or delete incidents when there's doubles. Here's how:
Help, some team members can't see the deals in lead manager?What if some of you colleagues do not get a full view of the lead manager? How can they see everything related to sales? 💸
Mail typesdifferent mail types in ZapFloorHQ
How to add a label to you customerWe explain how you can add a tag to your customers in Zapfloor. You can also add them in bulk, using the bulk updater.
How can I delete a customer from a location they no longer belong toIf a customer no longer needs access to a certain location, you can detach them from the location using "Remove from location".
What if: You tried to generate monthly invoices but no invoice was created?You can use this checklist if you are not sure why no invoice was created.
How to prevent zero-amount invoices?Follow this guide to adjust settings that prevent the automatic generation of zero-amount invoices when using coupons.
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